BUYER PROTECTION POLICY

Reom T.E Colony Return Policy

At Reom T.E Colony, we always put our buyers first, and that means making sure you get what you want. Our comprehensive return policy ensures you have every chance of getting the right item(s) for you and provides coverage in the off chance that we make any inaccuracies in delivery.

Customers will be able to return defective products within 7 days of delivery for a replacement or exchange. Please note that refund will only take place if a product cannot be replaced or exchanged.

Customers will be able to return non-defective products within 7 days of delivery for only an exchange.

After 7 days from date of receipt of product, no refunds/returns/exchanges are covered by Reom T.E Colony. Should the buyer be dissatisfied with the product for any reason and the time frame for returns has elapsed, they can still contact Customer Care to attempt to help in any way we can.

Defective Products

For product quality issues where the product is being returned, the buyer covers the cost of return shipping. Once we receive the item and subsequently determine that the item is indeed defective, Reom T.E Colony will reimburse the cost of return shipping. If the product is found not to be defective, the buyer incurs the return shipping cost.

All items must be returned in their original sealed packaging delivered.

The following are not considered defects and do not entitle you to free return shipping:

·         Defects resulting from normal wear and tear;

·         Quantity and weight estimation Error  (where you have incorrectly estimated the quantity, weight, and other parameters description as stated in the product and website page);

·         All nutrirional supplements which show evidence of

·         impact, sand, liquid or moisture damage;

·         dropping, mishandling or tampering; or

·         use contrary to the applicable instruction manual

All Nutritional supplements are insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it, and contact us immediately. If you notice any physical defects on your product upon delivery (e.g. cracks, scratches, rips etc), please contact Reom T.E Colony within 48 hours of delivery.

Non-defective Products

When the buyer initiates a return for non-defective products (where buyer is just not satisfied upon receipt of product) within the return time frames mentioned above, they will bear the cost of return shipping.

Exceptions

The following are not eligible for return or replacement:

·         Damages due to misuse of product;

·         Incidental damage due to malfunctioning of product;

·         Products with tampered or missing serial/UPC numbers;

·         Any damages/defects which are not covered under the manufacturer's warranty;

·         Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;

Note: A customer can only return a non-defective item if he/she is requesting an exchange. Items sold in a clearance sale are final and are not eligible for return.

Replacements and Exchanges

If you receive a product that is defective or unsatisfactory for any reason, we offer a like-for-like replacement, or an exchange for another product within 7 days of delivery. Like-for-like product replacements are subject to availability of products. If we no longer have that product in stock, we will offer you an exchange for a similar product or another product of your choice. If the product being exchanged is of greater value than the product you are requesting (i.e. you are exchanging your item for something cheaper), Customer Care will assist in ordering the new item using the funds from the initial purchase. The difference will be refunded to the buyer.

If the product being exchanged is of lesser value than the product you are requesting (i.e. you are exchanging your item for something more expensive), Customer Care will assist you in ordering the new item and buyer can opt to pay the difference via bank transfer or credit card.

That's it! Our return policy is designed to be hassle-free and ensure that buyers are always satisfied with their purchases, and when they aren't, we are here to make things right.

Still have questions? Please contact us.

BUYER SATISFACTION GUARANTEE

We stand by our 110% Buyer Satisfaction Guarantee.

We are confident about the authenticity of the products on Reom T.E Colony. However, if something falls through the cracks and a buyer receives a product that is not genuine, they are compensated 100% – they receive the total cost of their item.
Reom T.E Colony Admin is responsible for adjudication and making the final decision on claims.